Privacy Policy

What information we collect

We collect information you give us when you register and use your account, information created by your activity on the site, and information we receive from the partners who help us check identity and process payments.

Account and contact details

• Your name, date of birth, residential address, e-mail address and mobile number.
• Your username, password and the security settings on your account, including the safer gambling limits you choose.
• Messages you send us through live chat or to support@casinoregal.co.uk, and our replies.

Identity and age verification documents

Before a withdrawal, and at other points in the life of your account, we ask for documents so we can confirm who you are and that you are over 18.

• Photographic identification, such as a passport or driving licence.
• A document showing your address, such as a utility bill or bank statement.
• Proof that the payment method belongs to you, with details partly hidden where that is enough.
• Where the law requires it, information about the source of the funds you deposit.

Transactions and play

• Deposits, withdrawals, pending payments and the payment methods saved to your account.
• Bonuses and promotional credits applied to your account and the wagering attached to them.
• The games you open, your stakes, results and how long your sessions last.

Device and usage data

• Your IP address and the approximate location it indicates, device type, operating system and browser.
• Log data about how you reach and move around the site, including the pages and features you use.
• Cookie and similar identifiers, as described in our Cookie Policy.

Why we use your information

We use your information for a limited set of purposes connected to running a gambling account. We do not sell your personal information.

1. To run your account. Registering you, keeping you logged in, processing deposits and withdrawals, applying bonuses and showing you your history.
2. To verify your age and identity. Confirming that you are at least 18 and that the details you give us are correct, including electronic checks against reference databases.
3. To prevent fraud and money laundering. Monitoring accounts and payments for patterns that suggest fraud, collusion, bonus abuse or use of an account by someone else.
4. To meet our legal duties. Keeping the records we are required to keep, honouring self-exclusion, and answering lawful requests from authorities.
5. To support safer gambling. Applying the limits and time-outs you set and letting you know about the tools available to you.
6. To send offers you opted into. Promotional e-mails, texts or on-site messages, where you chose to receive them.

The legal bases we rely on under UK GDPR

Data protection law requires us to have a reason, called a legal basis, for each use of your information. In plain words, these are the reasons we rely on.

Where we rely on consent you can withdraw it at any time, and that does not affect anything done beforehand. Where we rely on legitimate interests you can ask us to explain our reasoning, or object to that use.

Who we share your information with

We share personal information only where it is needed for the purposes above. The organisations we use act under contract and may only use it for the task we give them.

• Payment providers and banks, so deposits, withdrawals and refunds can be processed and matched to your account.
• Identity-verification and fraud-prevention partners, who check the details and documents you give us against their records.
• Technology and service suppliers, such as hosting, game, messaging and customer-service providers we use to deliver the site.
• Regulators, law enforcement and other authorities, where the law requires or allows us to provide information.
• Professional advisers and auditors, and parties involved in a sale or reorganisation of our business, under confidentiality.

Where information is handled outside the United Kingdom, we put in place the safeguards data protection law requires so that it keeps an equivalent level of protection.

How long we keep your information

We keep your information for as long as your account is open, and afterwards for the period our legal and record-keeping duties require.

• Account, transaction and verification records: kept for the retention period set by anti-money-laundering and gambling rules after an account closes.
• Safer gambling and self-exclusion records: kept at least for the length of the exclusion, so that we can honour it.
• Correspondence and complaint files: kept while open and for a period afterwards, in case the matter is looked into again.
• Marketing preferences: kept until you change them, including a record of any opt-out so that we do not contact you by mistake.

When a retention period ends we delete the information or anonymise it so that it can no longer be linked to you. Closing your account does not remove records we are required to keep.

Your rights, cookies and security

The rights you have

• Access - a copy of the personal information we hold about you.
• Correction - inaccurate or incomplete details put right.
• Erasure - deletion of information we no longer have a reason to keep.
• Restriction and objection - pausing a use, or objecting where we rely on legitimate interests.
• Portability - certain information in a portable, machine-readable format.
• Withdrawing consent - stopping marketing, or any other use based on consent.

How to make a request

Write to support@casinoregal.co.uk from the e-mail address registered on your account, or ask our live chat team to pass your request on. We may need to confirm your identity first, so that we do not disclose your information to the wrong person, and we answer within the time data protection law allows. If you are unhappy with how we have handled your information, tell us and we will look into it; you also have the right to complain to the Information Commissioner's Office.

Cookies

We and our suppliers use cookies and similar technologies to keep you logged in, remember your settings, measure how the site is used and, where you allow it, tailor promotions. What each type does and how to change your choices are set out in our Cookie Policy, and you can also manage cookies in your browser.

Security and changes to this policy

We protect your information with technical and organisational measures, including encryption in transit, restricted access and staff training, and we hold a gaming licence and verify accounts as part of operating lawfully. Keep your password private and do not let anyone else use your account. We update this policy when our practices or the law change, and the current version is always shown on this page.