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Contact Us
This page explains how to reach the Regal Casino support team, what to include in your message, and how we handle complaints.
Games to try
Games to try
How to reach us
Both routes below reach the same support team.
- Live chat - on the site, 24/7. Sign in first, so we can see your account while we help you.
- E-mail - support@casinoregal.co.uk, sent from the address registered to your account.
We do not provide support by telephone or post. We will never ask you for your password or your full card details.
What to have ready when you write
Including these details lets us answer on the first reply:
- Your username, or the e-mail address on your account.
- The game, promotion or transaction involved.
- The date and time it happened, in your local time.
- What you expected and what happened instead.
Screenshots of error messages help. Please send them as attachments.
Questions we help with
- Account and verification - your registered details and the document checks shown in your account.
- Deposits and withdrawals - the methods and limits set out in the cashier, and payments still pending.
- Bonuses - how an offer works and how wagering progress is counted.
- Technical issues - games that will not load, disconnections mid-round and errors on the site.
- Safer gambling - deposit limits, time-outs and self-exclusion.
Our games are for players aged 18 and over. For free, confidential help, GamCare, GambleAware and the National Gambling Helpline support players in the United Kingdom, and GamStop allows you to self-exclude from licensed online operators.
Complaints
Write to support@casinoregal.co.uk with Complaint in the subject line, and include your username and the details listed above.
We acknowledge every complaint in writing, look into it, and reply once our checks are complete. If we need more time, we tell you why.
